Sales and Customer Support Representative (Full-Time) Massillon, OH

Join a growing, industry-leading team where your work directly impacts customer success and business growth. E-Tank is seeking a motivated, detail-oriented Sales and Customer Support Representative to join our team at our corporate headquarters in Massillon, OH. We’re looking for someone who is organized, proactive, and eager to grow within a sales-driven environment.

Our Sales and Customer Support Representatives act as a key link between our customers and internal teams, working to understand each customer’s unique challenges and ensure the right solutions are delivered every time.

This role sits at the center of everything we do. As a Sales and Customer Support Representative, you’ll bridge the gap between customers, Account Managers, and internal teams—working daily with Sales, Operations, and Accounting to keep projects moving and customers supported. You’re not just supporting the business—you’re at the heart of it.

Type

Full-Time, In-Person, Monday to Friday, 8 am-5 pm

Location

Massillon, OH

Industries

Municipal Water, Wastewater Treatment, Sewer Bypass, Lift Station Bypass, Dewatering, Construction Dewatering, Fluid Transfer, Industrial Maintenance, Utilities, Infrastructure, and Environmental.

Responsibilities

• Coordinate and expedite customer orders with internal operations teams
• Communicate directly with customers to understand needs and ensure timely service
• Support business development efforts through prospecting and relationship building
• Accurately process orders, enter data, and maintain customer records
• Research and gather information to support customer requests and internal decision-making

Desired Experience

• Associate’s degree required; bachelor’s degree preferred
• Customer Service/Support: 1 year +
• Driver’s License (Required)

Compensation

• Starting salary: From $45,000.00 per year
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Skills

Strong communication skills (both written and verbal)
High attention to detail and accuracy in data entry
Ability to multitask, prioritize, and stay organized in a fast-paced setting
Willingness to learn technical aspects of our equipment and industry
A customer-first mindset with a strong sense of urgency

Education

Associate’s degree required; bachelor’s degree preferred

Compensation

• Starting salary: From $45,000.00 per year
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Sales and Customer Support Representative – Massillon, OH

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